Dear Plancher Laurentides Online Store, If you are not satisfied with your purchase, we will be happy to assist you. exchange products free of charge. If your purchase is not suitable following the order, we will take back the goods free of charge on presentation of the original invoice. Please return the products in good condition and in the original packaging. No refund on wood floors.

Plancher Laurentides reserves the right not to accept a return of a product whose packaging or general condition of the product is deficient. We can refund most surplus items within 30 days according to the date of purchase indicated on your invoice.

The conditions of the return policy are subject to change without notice.

PLancher Laurentides INC.

Type of site: e-commerce

The purpose of this privacy policy

The purpose of this privacy policy is to inform users of our site of the personal data that we will collect as well as the following information, if applicable:

  1. The personal data that we will collect
  2. Use of data collected
  3. Who has access to the data collected
  4. Site user rights
  5. The site’s cookies policy

This privacy policy works in conjunction with the terms and conditions of use of our site.

Applicable laws

This policy complies with the laws set out in the Personal Information Protection and Electronic Documents Act (PIPEDA).

For residents of EU countries, the General Data Protection Regulation (GDPR) governs all data protection policies, regardless of where the site is located. This privacy policy aims to comply with the GDPR. If there are any inconsistencies between this policy and the GDPR, the GDPR will apply.

For residents of the State of California, this privacy policy is intended to comply with the California Consumer Privacy Act (CCPA). If there are any inconsistencies between this document and the CCPA, state law will apply. If we find any inconsistencies, we will change our policy to comply with the relevant law.


Users agree that by using our site, they consent to:

  1. the conditions set out in this privacy policy and
  2. the collection, use and retention of the data listed in this policy.

Personal data we collect

Data collected automatically

We do not collect any data automatically on our site.

Data collected in a non-automatic way

We may also collect the following data when you perform certain functions on our site:

  1. First and last name
  2. Age
  3. Date of Birth
  4. Sex
  5. E-mail
  6. Phone number
  7. Residence

This data may be collected using the following methods:

Register an account

Please note that we only collect data that helps us achieve the purpose set out in this privacy policy. We will not collect additional data without notifying you first.

How we use personal data

Personal data collected on our site will be used only for the purposes specified in this policy or indicated on the relevant pages of our site. We will not use your data beyond what we disclose.

The data that we collect when the user performs certain functions may be used for the following purposes:

  1. Order tracking and communication

Who we share personal data with


We may disclose User Data to any member of our organization that they reasonably need to achieve the purposes set out in this policy.

Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.

Other disclosures
We undertake not to sell or share your data with third parties, except in the following cases:

  1. if the law requires it
  2. if it is required for any legal proceedings
  3. to prove or protect our legal rights
  4. to buyers or potential buyers of this company in the event that we seek to sell the company

If you follow hyperlinks from our site to another site, please note that we are not responsible for and do not control their privacy policies and practices.

How long we store personal data

We do not store user data beyond what is necessary to fulfill the purposes for which it is collected.

How we protect your personal data

In order to protect your security, we use the transport layer security protocol to transmit personal information through our system.

All data stored in our system is well secured and can only be accessed by our employees. Our employees are bound by strict confidentiality agreements and a violation of this agreement results in the termination of the employee.

While we take all reasonable precautions to ensure that our user data is secure and users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.


For EU residents, the GDPR specifies that people under the age of 15 are considered minors for the purposes of data collection. Minors must have the consent of a legal representative for their data to be collected, processed and used.

Your rights as a user

As a user, you have the right to access all of your personal data that we have collected. In addition, you have the right to update or correct any personal data in our possession provided it is acceptable under the law.

You can choose to withdraw or modify your consent to the collection and use of data at any time, provided it is legally acceptable to do so and you have notified us within a reasonable time.

How to modify, delete or contest the data collected

If you would like your information to be removed or altered in any way, please contact our Privacy Officer here:

David Fradet
2200 boulevard Ste-Sophie, Ste-Sophie QC J5JP5
(450) 504-6011


This privacy policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. We recommend that our users check our policy from time to time to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this policy.


If you have any questions for us, please do not hesitate to contact us using the following:
2200 boulvard Ste-Sophie, Ste-Sophie, QC J5J2P5

Effective date: January 30, 2021

© 2002-2021®


These general conditions govern the use of this site
This site is owned and managed by Plancher Laurentides INC
By using this site, you indicate that you have read and understood the terms of use and that you agree to abide by them at all times.

Type of site: e-commerce

Intellectual property

All content published and made available on this site is the property of Plancher Laurentides INC and its creators. This includes, but is not limited to images, texts, logos, documents, downloadable files and anything that contributes to the composition of this site.


When you create an account on our site, you agree to the following:

  1. that you are solely responsible for your account and for the security and privacy of your account, including passwords or sensitive information attached to that account, and
  2. that all personal information you provide to us through your account is current, accurate and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our site illegally or if you violate the terms of acceptable use.

Sales of goods and services
This document governs the sale of goods and services made available on our site.

The goods we offer include:

  • Flooring and accessories

The services we offer include:

  • Expertise

The goods and services related to this document are the goods and services that are displayed on our site at the time you access it. This includes all products listed as being out of stock. All information, descriptions or images that we provide about our goods and services are described and presented with the greatest possible precision. However, we are not legally bound by such information, descriptions or images as we cannot guarantee the accuracy of every product or service we provide. You agree to purchase such goods and services at your own risk.

Sold by third parties

Our site may offer goods and services from third-party companies. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our site.


We accept the following payment methods on this site:

  • Bank card
  • Debit

When you provide us with your payment information, you are confirming to us that you have authorized the use and access to the payment instrument you have chosen to use. By providing us with your payment details, you confirm that you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or any of our terms of service, we reserve the right to cancel your transaction.


The services will be invoiced in full when ordering the service.


All of our recurring subscriptions will be automatically billed and renewed until we receive notification that you want to cancel the subscription.

If you would like to cancel your subscriptions, please follow these steps:

You can cancel your subscription at any time. However, any started subscription will not be refunded for the started monthly payment.

Transport and delivery

When you make a purchase from our site, you agree and agree to provide a valid email and shipping address for the order. We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your method of payment. While we aim to provide you with an accurate estimate of shipping times and costs, these may vary due to unforeseen circumstances.


Reimbursement of goods

We accept refund requests on our site for products that meet any of the following requirements:

  1. the property is broken
  2. the property is not as described

Refund requests can be made within 30 days of receiving your goods and services.

Refunds do not apply to the following products / services:

  1. No refund on wood floors, and on any material so the box would be open.

Refunds or cancellations of services

  • The services will be reimbursed in the event of cancellation at least 48 hours before the reservation of the service.


Returns can be made in person at the following locations: Our sales store

Please follow this procedure to return your items by mail:
Call the service center directly.


  1. All manufacturer’s warranties are applicable on products sold by Plancher Laurentides Inc.

Limitation of Liability

Plancher Laurentides INC or one of its employees will be held responsible for any problem arising from this site. However, Plancher Laurentides INC and its employees will not be held responsible for any problem arising from any irregular use of this site.


As a user, you hereby indemnify Plancher Laurentides INC from any liability, any cost, any cause of action, any damage or any expense arising from your use of this site or from your violation of the one of the provisions set out in this document.

Applicable laws

This document is subject to the applicable laws of Canada and is intended to comply with its necessary rules and regulations.

For EU residents, GDPR is the applicable law governing this document. In the event of any inconsistency between any provision of this document and the GDPR, the GDPR rules will prevail.


If at any time any of the provisions set forth in this document is found to be inconsistent or invalid under applicable law, such provision will be deemed void and will be removed from this document. All other provisions will not be affected by laws and the rest of the document will still be considered valid.


These terms and conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes in the way we operate our site and the way we expect users to behave on our site. We recommend that our users check these terms and conditions from time to time to ensure that they are aware of any updates. If necessary, we will notify users by email of changes to these terms or post a notice on our site.


Please contact us if you have any questions or concerns. Our contact details are as follows:

2200 Boulevard Ste-Sophie, Ste-Sophie, QC J5J2P5

Effective date: January 30, 2021.

© 2002-2021®

Shipping method

The delivery method has been selected to give fast and safe delivery. We generally use carriers that deliver to your doorstep.

Shipping cost

Shipping costs cover the cost of preparation and packaging, plus postage. Under no circumstances will a customer be able to combine several orders to benefit from a reduction in shipping costs. A minimum charge of $ 90 will be required for orders under $ 2000. Transportation charges may apply in remote areas. Transport costs for household products are different and established according to the prices of transport with Canada Post.

Delivery time

A period of two working days must be allowed for processing orders for products in stock at our store, to which must be added an average of one to three working days for delivery in Quebec and one to five working days for Ontario. Plancher Laurentides online store can in no way be held responsible for a delay in delivery resulting from a shortage of stock at the distributor or attributable to the carrier. Please contact us by email or phone for an order with expedited delivery. Plancher Laurentides online store can in no way be held responsible for a delay in delivery for the holiday season from December 17 of each year.